Last updated: 9 August 2026
At Rêve Designs, we strive to ensure that every piece of jewellery reaches you in perfect condition. As our products are imitation jewellery and personal-use accessories, we request customers to read this policy carefully before placing an order.
Order Cancellation
Before Dispatch
- Orders can be cancelled within 12 hours of placing the order or before the order is dispatched, whichever is earlier.
- To request a cancellation, please contact us immediately via WhatsApp or email.
After Dispatch
- Once an order has been dispatched, it cannot be cancelled.
Returns & Exchanges
Due to hygiene and product safety reasons, we do not accept returns or exchanges for:
- Change of mind
- Personal preference
- Colour variation due to screen settings
- Incorrect size chosen by the customer (if applicable)
- Minor handmade or finishing variations
Eligible for Return or Exchange
We will offer a return, exchange, or refund only if:
- You received a wrong product
- The product is damaged during transit
- The product has a manufacturing defect
Reporting an Issue
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
Send the following:
Claims made after 24 hours of delivery may not be eligible for return or refund.
Return Approval
- Our team will review the request within 2–3 business days.
- If approved, we will provide return instructions.
- The item must be unused, unworn, and returned in its original packaging with all accessories, tags, and invoice (if provided).
Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method used for the purchase.
Shipping Charges
- Original shipping charges are non-refundable, except in cases where the wrong or damaged product was sent by Rêve Designs.
Exchange Option
For eligible cases, we may offer:
- A replacement of the same product (subject to stock availability), or
- Store credit, or
- A full refund
Non-Returnable Items
The following items are not eligible for return or refund:
- Jewellery that has been worn
- Used or damaged products
- Products returned without original packaging
- Gift cards or promotional items (if applicable)
Failed Delivery / Returned to Origin
If an order is returned to us due to:
- Incorrect address
- Unreachable phone number
- Customer unavailable for delivery
The customer may be required to pay additional shipping charges for re-dispatch. Refunds in such cases will be issued only after deducting applicable shipping and handling charges.
Contact Us
For any cancellation, return, or refund queries, please contact:
Rêve Designs 📧 Email: sales@revedesigns@info or📱Whatsapp: 8848117661
